Welcome to CoralWave Shop! By accessing our website at oceanpetshop.com and making a purchase, you agree to the following terms and conditions. These terms are designed to ensure a transparent, fair, and enjoyable experience for all our customers, reflecting our commitment to quality marine life and responsible e-commerce practices. Please read them carefully.

1. Introduction

CoralWave Shop specializes in providing high-quality marine specimens, including aquacultured corals, fish, invertebrates, and related merchandise. Our target audience includes aquarium enthusiasts, from beginners to experienced reef keepers, who value sustainability and ethical sourcing. Our website is designed with a user-friendly, informative style to support your marine hobby, and by using our site, you acknowledge that you have read, understood, and agreed to these terms.

2. User Obligations and Responsibilities

As a user of CoralWave Shop, you agree to:

  • Provide accurate and complete information during account registration and checkout.
  • Ensure that you are of legal age (typically 18 years or older) to make purchases.
  • Comply with all applicable local laws regarding the import and care of marine specimens, including any customs fees or regulations in your region (note: we do not ship to Asia and some remote areas).
  • Use the website only for lawful purposes and refrain from any activities that could harm our systems or other users.
  • Monitor your orders and contact us promptly at [email protected] if issues arise, especially with live arrivals, to facilitate timely resolutions.

3. Products and Services Description

Our products include a wide range of marine life and accessories, such as:

  • Live Marine Specimens: Aquacultured corals (e.g., Acropora, Goniopora, Montipora), coral colonies, frags, fish, and invertebrates. These are carefully cultivated to promote sustainability and health.
  • Merchandise: Hats and other non-living items under our MERCH collection.

All live specimens are documented for quality before shipment. Due to their delicate nature, live marine items are non-returnable to ensure animal welfare. For detailed product care instructions, refer to our product pages or contact our customer service team.

4. Ordering and Payment Terms

When you place an order with CoralWave Shop, you agree to the following:

  • Order Processing: Orders are processed within 1-2 business days. You will receive a confirmation email with details once your order is placed.
  • Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you authorize us to charge the total amount at the time of purchase.
  • Shipping: We offer two shipping options:
    • Standard Shipping: Via DHL or FedEx for $12.95, with delivery in 10-15 days after shipment. This is recommended for live specimens and includes tracking.
    • Free Shipping: Via EMS for orders over $50, with delivery in 15-25 days after shipment. This is an economical choice for non-urgent deliveries.
  • International Orders: Customers outside the US are responsible for customs fees and import regulations. We are not liable for delays or issues caused by customs authorities.
  • Order Changes/Cancellations: You may request changes or cancellations within 24 hours of placing your order by emailing us. After this period, orders in processing cannot be modified.

5. Returns, Refunds, and Exchanges

We strive for your satisfaction, but due to the nature of our products, our policy is as follows:

  • Eligible Items: Returns and exchanges are accepted within 15 days of receipt for non-living items (e.g., hats) that are unopened, unused, and have original tags attached. Proof of purchase is required.
  • Non-Returnable Items: Live marine specimens (corals, fish, invertebrates), opened products, and customized items cannot be returned for animal welfare and hygiene reasons. If you experience issues with live arrivals, contact us immediately for assistance.
  • Process: To initiate a return or exchange, email [email protected] within 15 days with your order number and reason. We will provide a Return Authorization Number if eligible. Ship items securely to our address: CoralWave Shop, 3750 Lowes Alley, Columbus, US 43215, using a trackable service. Refunds are processed within 3-5 business days after inspection and issued to the original payment method; original shipping fees are non-refundable.
  • Exchanges: For eligible items, we can exchange for sizes or products of equal value. Price differences will be adjusted accordingly.

6. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of CoralWave Shop and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

7. Limitation of Liability

CoralWave Shop is dedicated to providing high-quality products and services, but our liability is limited as follows:

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products, including but not limited to loss of marine life due to improper care, shipping delays, or factors beyond our control (e.g., weather, customs issues).
  • For live specimens, we ensure proper packaging and documentation, but once shipped, risks associated with transit are shared. We recommend choosing appropriate shipping methods and monitoring tracking updates.
  • Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

By purchasing from us, you acknowledge that marine keeping involves inherent risks, and you assume responsibility for the care and compliance of your specimens.

8. General Provisions

These terms are governed by the laws of the United States. If any provision is found invalid, the remainder remains enforceable. We reserve the right to update these terms at any time; changes will be posted on this page. Continued use of the site constitutes acceptance of updates.

9. Contact Information

If you have questions about these terms, our products, or services, please contact our customer service team at [email protected]. We aim to respond within 24 hours on business days. Thank you for choosing CoralWave Shop—we appreciate your trust and are here to support your marine journey!