Shipping Information

At CoralWave Shop, we understand that timely delivery is crucial when it comes to marine specimens. Our shipping process is designed to ensure your aquatic life arrives healthy and thriving.

Order Processing Time

All orders are processed within 1-2 business days from the time of purchase. We carefully prepare and package your specimens to ensure their safety during transit.

Shipping Methods & Timeframes

  • Standard Shipping (DHL or FedEx): $12.95
    • Delivery within 10-15 days after shipment
    • Recommended for live specimens
    • Trackable service with regular updates
  • Free Shipping (EMS): Available for orders over $50
    • Delivery within 15-25 days after shipment
    • Economical option for non-urgent deliveries

Shipping Regions

We proudly ship worldwide, excluding Asia and some remote areas. International customers are responsible for any applicable customs fees or import regulations.

Returns & Exchanges Policy

Your satisfaction is as important to us as the health of our marine specimens. Our returns policy reflects our commitment to both quality and animal welfare.

Return & Exchange Eligibility

We accept returns and exchanges for items meeting these criteria:

  • Items must be returned within 15 days of receiving your order
  • Products must be in original, unopened condition
  • Merchandise (Hats) must have original tags attached and be unworn
  • Valid proof of purchase is required

Important: Non-Returnable Items

Due to the delicate nature of marine life and our commitment to animal welfare, the following items cannot be returned or exchanged:

  • Live Marine Specimens: All aquacultured corals, coral colonies, coral frags, fish, and invertebrates
  • Opened or Used Products: Any product that has been opened or used
  • Personalized or Custom Items: Any merchandise that has been customized

We carefully monitor and document the condition of all live specimens before shipment. If you encounter issues with live arrivals, please contact us immediately.

The Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the reason for return or exchange.
  2. Receive Return Authorization: Our customer service team will review your request and provide a Return Authorization Number if eligible. Please do not ship any items without this authorization.
  3. Package Your Items: Securely package the items in their original packaging, including all tags and documentation. Include a copy of your return authorization email.
  4. Ship to Our Facility: Ship your return to: CoralWave Shop, 3750 Lowes Alley, Columbus, US 43215. We recommend using a trackable shipping service and retaining your shipping receipt.
  5. Processing Your Return: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Refund Timeline and Methods

We strive to process refunds as quickly as we ship our premium marine specimens:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Requests

For eligible items, we’re happy to process exchanges for different sizes or products of equal value. If the replacement item costs more, you’ll be charged the difference. For lower-priced items, we’ll refund the difference.

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24 hours during business days.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal