About CoralWave Shop

What type of customers does CoralWave Shop serve?
CoralWave Shop specializes in serving saltwater aquarium enthusiasts of all experience levels. Our target customers include:
  • Beginner reef keepers looking for hardy, easy-to-maintain corals and fish
  • Advanced hobbyists seeking rare and premium coral specimens
  • Aquacultured specimen enthusiasts who value sustainable marine life
  • Reef aquarium owners worldwide (excluding Asia and some remote areas)
What makes CoralWave Shop unique?
We combine marine expertise with sustainable practices, offering:
  • Premium aquacultured corals and fish bred for hardiness
  • Carefully curated collections for different experience levels
  • Global shipping with specialized packaging expertise
  • Focus on reef-safe and sustainable marine life

Products & Livestock

What types of corals do you offer?
We specialize in various coral types including:
  • Acropora – Popular SPS corals for experienced keepers
  • LPS Coral – Large Polyp Stony corals with great movement
  • Montipora – Versatile and colorful SPS corals
  • Goniopora – Flowerpot corals with unique appearance
  • Beginner Coral – Hardy species perfect for new hobbyists
  • Coral Frags & Colonies – From small fragments to established colonies
Are your marine life specimens aquacultured?
Yes! We proudly offer extensive selection of:
  • Aquacultured Corals – Tank-raised for better adaptability
  • Aquacultured Fish – Bred in captivity for sustainability
  • Reef Safe Fish – Carefully selected for community tanks
  • Saltwater Invertebrates – Including reef shrimp and other beneficial species
Aquacultured specimens are typically hardier and better adapted to aquarium life.
Do you offer products for beginners?
Absolutely! We have dedicated categories for:
  • Beginner Coral – Hardy species that are easier to maintain
  • Aquacultured Fish – More adaptable to aquarium conditions
  • Reef Safe Fish – Species known for compatibility
Perfect for those starting their saltwater aquarium journey.

Shipping & Delivery

Where do you ship?
We ship worldwide with the following considerations:
  • Available: Most countries worldwide
  • Excluded: Asia and some remote areas
  • All international shipments comply with relevant shipping regulations
What shipping options are available?
We offer two main shipping methods:
  • Standard Shipping ($12.95)
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 days after dispatch
    • Includes tracking information
    • Our recommended option for most customers
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 days after dispatch
    • Economical choice for budget-conscious reef keepers
How long does order processing take?
Our marine specialists require 1-2 days to prepare your order, which includes:
  • Proper acclimation and health assessment
  • Secure and species-appropriate packaging
  • Temperature-stable container preparation
  • Compliance with shipping regulations
How do you ensure live specimens arrive safely?
We use expert packaging techniques including:
  • Specialized insulation materials
  • Heat/cold packs as needed for temperature stability
  • Secure containers to prevent movement
  • Species-appropriate packaging methods
  • Our aquacultured specimens are particularly well-suited for shipping
What should I do when my order arrives?
Follow these steps for best results:
  1. Inspect the package immediately for any visible damage
  2. Open carefully and check the condition of your livestock
  3. Follow our included acclimation guide precisely
  4. Contact us within 24 hours if there are any concerns

Payments & Pricing

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted.
Is there a minimum order amount for free shipping?
Yes, free shipping via EMS is available for orders over $50. For orders under $50, standard shipping at $12.95 applies.

Returns & Guarantees

What is your return policy?
We stand behind our marine life quality:
  • Returns accepted within 15 days of receipt
  • Contact customer service to initiate returns
  • We aim for complete customer satisfaction
What if I have issues with my livestock upon arrival?
Please contact us immediately:
  • Contact us within 24 hours of delivery for any concerns
  • Have your order information ready
  • Photos of the issue are helpful for assessment
  • We’ll work with you to resolve any problems

Account & Technical Support

How do I contact customer service?
You can reach our customer service team at:
What if I need help with aquarium setup or care?
While we specialize in providing healthy marine life, we also:
  • Include acclimation guides with each shipment
  • Can provide basic care recommendations
  • Suggest consulting with local aquarium specialists for complex setup questions
Need More Help?
Contact our marine specialists at [email protected]
CoralWave Shop | 3750 Lowes Alley, Columbus, US 43215
Bringing the ocean’s magic to your home, one coral at a time.